Surehand Ops

The back-office work you keep pushing to next week, done properly.

Surehand Ops sets up and runs the repetitive work that slows small firms down: chasing client documents, delivering SEO content, drafting tenders. AI does the heavy lifting. A person checks every piece before it reaches you.

Book a 15-minute call See what we do

Now taking a small number of pilot clients in Sydney at a reduced rate.

HandoverExample week

What lands on your desk every Friday

  • Client documents requested, reminders sent, files sorted
  • A short list of who is still outstanding
  • Drafts ready for your sign-off, not your rewrite
  • Anything unusual flagged, not guessed at
Checked by a personSurehand Ops

Three services, fixed scope, clear prices

Each one is set up around the tools you already use. You know what you get and what it costs before anything starts.

For small accounting and tax practices

Stop chasing client documents

Tax season shouldn't mean hours of reminder emails and missing paperwork. We set up an onboarding and document-chase system that runs alongside your existing practice software.

  • New-client onboarding: engagement letter, ID checklist and document request in one link
  • Automatic reminders until every document arrives
  • Uploaded files sorted and checked against a missing-items list
  • A weekly list of who is still outstanding
  • Set up in 2 to 3 weeks, with your team shown how it works
From $2,500 setupthen $300 a month for monitoring and changes

Pilot for the first three firms: setup at $1,000 and the first month free, in exchange for honest feedback.

We automate the workflow. Compliance decisions stay with your firm.

Ask about the pilot

For small marketing agencies

Local SEO delivery under your brand

Content and monthly reporting eat your team's hours and cap how many SEO clients you can take on. We deliver it white-label, so your clients only ever see you.

  • 4 locally optimised posts a month, written for each client's suburbs and services
  • Google Business Profile posts and citation updates
  • A plain-English monthly report from GA4 and Search Console, in your branding
  • Delivered by the 5th business day, every piece checked before it's sent
$750 per client account a month$650 each for 5 or more accounts. Single posts $180.

Pilot: your first client account free for one month. Cancel any time.

Try one account free

For small firms that bid for contracts

Your next tender, drafted in 5 business days

Tenders land at short notice and small firms rarely have a bid team. We turn your past bids and capability into a compliant first draft that you review and submit.

  • A reusable library built once from your past bids, CVs, policies and case studies
  • For each tender: compliance matrix, responses to every criterion and an executive summary
  • You check every claim and submit. We never submit on your behalf.
Library $1,500 oncethen $1,500 to $3,500 per tender, depending on size

Pilot for the first two firms: the library is free with your first tender draft. Please allow at least 7 days before the tender closes.

Talk about a tender

How a pilot works

  1. A 15-minute call

    You walk me through how the work happens today and where it slips.

  2. A fixed plan

    You get the scope, price, timeline and exactly where your data will be handled, in writing.

  3. Setup and first delivery

    Built around your existing tools. You review the first round before anything goes out.

  4. Keep, change or stop

    After the pilot, carry on at the normal rate, adjust it, or walk away with no lock-in.

Who you're dealing with

Surehand Ops is run by Wenbin Wu in Sydney. I have a biomedical engineering background and build AI and automation systems, so I care about the same thing you do: work that is accurate, traceable and checked.

You deal with me directly, from the first call to every delivery.

  • A person checks everythingAI drafts and sorts. Nothing reaches you or your clients without a human review.
  • Your data, handled carefullyBefore we start, you'll know which tools touch your data and where it is stored.
  • Fixed prices, no lock-inYou know the cost upfront and can stop at the end of any month.

Tell me where the work is piling up

Email a line or two about your firm and what keeps slipping. I'll reply within one business day.

Email wenbin@surehandops.com.au